Key Responsibilities

• Administer and monitor the PSS platform, ensuring high availability and performance
• Perform regular system updates, patches related activities
• Maintain user access, Roles and Permissions in New Skies
• Monitor the performance of all systems ensuring optimal performance and availability
• Support project timelines for the implementation of new products and services including new routes, Interline and Codeshare partners
• Ensure procedures are in place and are strictly adhered to when both planned and unplanned system outages occur. 
• Work alongside internal department to ensure supplier SLA’s are strictly adhered to
• Ensure that commercial and operations departments are aware of new and innovative technologies and recommend how these can be utilized to the company’s competitive advantage.
• Maximize the usage of the overall PSS system aligning with the new business requirements for all stakeholders like Ground Ops, Commercial, CEC, etc
• Support project management processes, develop test cases, and manage user acceptance testing for new and PSS enhancements.
• Maintain a productive, inspiring relationship with the vendors to deliver insightful and innovative digital solutions
• Driving innovation to acquire new PSS products and solutions for business continues.

Requirements

• Bachelor’s degree or equivalent in any related field.
• Minimum 5+ years in job-related experience with Navitaire New skies Passenger service Systems including hands-on experience in managing PSS configurations and upgrades.
• Previous airline experience is mandatory
• Core airline reservation systems and distribution mechanisms.
• Knowledgeable about distribution system technologies and latest industry trends.
• In-depth working knowledge with the Navitaire PSS solution
• Knowledge of emerging industry standards such as NDC and One Order.
• Fluent in information technology and cutting-edge digital applications.
• Deft with budget/project management, contracting, account management.